Jackals Facility Services (“we”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you request a quote or booking we may collect your name, email address, phone number, property address, and details about the services you need. We collect this directly from you via our website forms, phone, or email.

How we use your information

We use your information to provide quotes, schedule and deliver cleaning services, process payments, respond to enquiries, and — only if you opt in — send service updates or offers. We do not sell your personal information to third parties.

Storage and security

Your information is stored securely and accessed only by staff who need it to deliver our services. We retain records only as long as required for business and legal purposes.

Third parties

We may share limited information with service providers (such as payment processors or booking software) strictly to deliver our services. Our website may use cookies and analytics tools that collect anonymised usage data.

Access and complaints

You may request access to or correction of your personal information, or make a privacy complaint, by contacting us at support@jackalsfacility.com.au or +61 492 939 056. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Last updated: July 2026